Driver issue? JVC GR-D371U camcorder, have correct firewire, device unidentified, called support, Vista OS?
ByI’m trying to import video from my JVC Digital Video Camera, model number GR-D371U. I am able to import pictures (USB, plus computer has a SD card reader built-in if I don’t feel like dealing with cables).
I have a 4-pin to 4-pin firewire cable. When I plug it in (correctly) the computer tells me that “Windows needs to install driver software for your Unknown Device” and I choose the first option to locate and install the driver software…then it tells me that the unidentified device is ready to use. It’s not.
I’ve tried going to the control panel, hardware and sound, scanners and cameras, then detecting a device or adding a device (the only option is a xerox machine). Again, the only disk I have does not deal with the camera’s videotaping capabilities, only the pictures, and the computer will not accept the installation disk for the picture uploading software as an additional option.
I’ve tried going into Windows Movie Maker and importing video. That doesn’t work and the message will read, “Import Video could not find a compatible digital video device. Verify that the digital video device is properly connected and turned on.” I’ve verified.
As a side note I have a built-in web camera. However, the video I have on my hand held camera is much more important at the moment, as I have hours of footage to be edited and put on disk as soon as possible.
Details again: JVC camcorder model GR-D371U, Windows Vista operating system, HP Pavillion dv2000, 4-pin firewire connecting computer to camera, WIndows Movie Maker, Cyberlink YouCam (for built-in camera).
Need to know what to do to import video from camcorder’s tape and have tried looking for drivers (google), asking jvc customer support, searching for camcorder through control panel.
Help! Help! Help! Please!!!
1 Comments
November 19th, 2009 at 5:25 am
A couple more items to try…
First, USB and firewire devices behave differently – the communications protocols are very different. If the firewire card is working properly, then it will work. There are no “device specific” firewire drivers… but with USB, every individual item on USB must have its own individual driver installed corrctly and in the right place.
I hope the USB cable and the firewire cable are not connected to the computer and the camcorder at the same time. That is a quick way to fry a port. Firewire only, or USB only, please. Check My Computer for the Firewire – or 1384 – port and be sure it is active. If not, that is the place to fix, first. The firewire drivers need to be installed correctly and in the right place. You won’t see the camcorder in any control panel or add any camcorder hardware through the OS when firewire was used.
The camcorder needs to be in “Play” or “VCR” mode. This is the same mode you would use if the camcorder was directly connected to a TV using the AV cables. In this case, you are using the firewire cable and not the AV cable – but the camcorder still needs to be in “Play” or “VCR” mode.
MovieMaker can have “issues” with recognizing the firewire port. WinDV is a good tool to use to import the video from a DV camcorder. I have seen it work where MovieMaker failed. When the video is in the computer, you can drag the video clip to the MovieMaker Collections window or timeline.